Frequently Asked Questions
Everything you need to know about our premium audio equipment.
What is the standard shipping time for international orders?
International orders typically arrive within 7-14 business days, depending on your location and local customs processing.
Do your products come with a manufacturer warranty?
Yes, all Universal Audio hardware products include a 1-year limited warranty covering defects in materials and workmanship.
What is your return policy for audio interfaces?
We offer a 30-day return policy for unopened items. If the product has been registered or the software bundle redeemed, a restocking fee may apply.
Are software plugins included with hardware purchases transferable?
Plugins bundled with hardware can be transferred to a new owner via our official account transfer process found in the user dashboard.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options like Affirm for qualifying purchases.
How do I access technical support for my device?
You can submit a support ticket through our website or visit our online Knowledge Base for troubleshooting guides and video tutorials.